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FREQUENTLY ASKED QUESTIONS (FAQ)

This is not intended to be a comprehensive list of FAQ. Please feel free to contact our staff if you have any queries.

  • Where is Casey City Health?
  • Is Casey City Health a Bulk Billing clinic in Narre Warren?
  • Does Casey City Health have same or on day appointments?
  • What areas does Casey City Health service?
  • Does Casey City Health offer Mental Health Care Plans?
  • What services does Casey City Health provide?
  • Casey City Health says it does ear microsuction: what is it and what is it used for?
  • Does Casey City Health do iron infusions? Is the iron infusion bulk billed?
  • Does Casey City Health do skin checks and skin cancer care?
  • Does Casey City Health also see people with possible fractures, broken bones and wounds?
Where is Casey City Health?

Casey City Health is located on 426 Princes Hwy in Narre Warren. We are at the intersection of Princes Hwy and Narre Warren-Cranbourne Road. To get to us, there are two entry points which you can see using the following link:

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Is Casey City Health a Bulk Billing clinic in Narre Warren?

Casey City Health is a Bulk Billing GP clinic in Narre Warren for consultations.

For procedures, such as ear microsuction, iron infusions, and skin related procedures (such as removal of skin cancers or cysts), please discuss with the receptionists or doctors regarding the fee.

Does Casey City Health have same or on day appointments?

The clinic offers on day appointments through HotDocs or calling us. Please use the link below to book an appointment or call us on 03 9704 7244.

What areas does Casey City Health service?

Casey City Health services patients mostly int the surrounding City of Casey region, which includes: Narre Warren, Berwick, Hallam, Hampton Park, Harkaway, Cranbourne, and Dandenong. However, if you are outside this catchment area, we could still see you.

Does Casey City Health offer Mental Health Care Plans?

Our team of GPs here offer mental health care plans. We have a doctor who specializes in hypnotherapy and this is often a service you can access here. We have another two doctors who specialize in mental health and one of them offers psychological services through their additional training in Focused Psychological Strategies – the modality of treatment they provide is cognitive behavioural therapy and interpersonal therapy.

What services does Casey City Health provide?

Our doctors provide a full range of care: chronic disease management, paediatric/children’s health, women’s health (including menopause, endometriosis, heavy menstrual bleeding and more), men’s health, heart disease prevention, immunisations, skin cancer checks, skin cancer removal, iron infusions, ear microsuction, complex mental health, weight loss management and more. We have on site services including dietitian and podiatrist, pharmacist for home medication reviews. We have paediatricians in the same clinic who we can refer to for seamless care. We have an otolarygologist/ENT surgeon as well and a visiting gastroenterologist. Please see our main page for more information on our colleagues.

Casey City Health says it does ear microsuction: what is it and what is it used for?

Our doctors are trained to use equipment to perform ear microsuction. Instead of the usual method of syringing, where water is pushed to rinse wax out, our doctors use specialized equipment to visualize your ear canal to use gentle suction to remove wax. We found this technique to be safer and generally more comfortable than syringing. This technique can also remove things beyond wax that gets stuck in your ear. This equipment are very expensive, highly specialised, and is normally used by Ear, Nose, and Throat (ENT) Surgeons.

Does Casey City Health do iron infusions? Is the iron infusion bulk billed?

Our doctors and nurses are trained to provide iron infusions at Casey City Health. This service is not bulk billed by our GPs but consultations to discuss if it is necessary are. Please speak with the receptionist regarding the cost or the doctor on the day of the consultation.

Does Casey City Health do skin checks and skin cancer care?

We provide skin checks and our GPs have had further training to be thorough and accurate. This is a head-to-toe assessment with a device called a dermatoscope that zooms in to see skin spots more accurately and they can also take pictures through it to keep in your file. Our GPs can remove spots that are concerning by performing biopsies in the clinic following the identification of concerning spots of the skin. Please speak to the doctor regarding costs associated with removals/biopsies.

Does Casey City Health also see people with possible fractures, broken bones and wounds?

Casey City Health is equipped to see patients with possible fractures, broken bones and open wounds. We have on site radiology during the day to do x-rays. We have plastering equipment if we identify fractures to make a cast if needed. If you have an open wound that may need stitches our doctors can assess you on the day and if needed are trained to close wounds and arrange ongoing follow-up with us to remove the stitches.

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